We provide premium business IT support to companies across the middle east. Some of our clients are multinational corporations, some are small consultancies, while others are mid-tier industrial clients. Unlike other Managed Service Providers (MSPs), we do not ask our clients to sign lock-in contracts and have retained and grown our clientele through the provision of outstanding service as well as consistent and diverse technical ability.
We provide enterprise-grade IT support with a strong focus on quality, efficiency, and outcomes.
Fast response is only one piece of the puzzle; it is also essential to us that our staff are well-trained, have strong experience, and a clear escalation path when they need to seek further internal assistance. We have high minimum standards for technicians who join our team and we provide them with ongoing learning opportunities, allowing them to further their skill-set. Our service desk is an open-plan layout and there are multiple senior engineers available to assist, meaning that our support engineers have easy access to expertise should they need it.
We utilize an industry best-practice platform for managing all support tasks and projects. This allows our support team to track issues efficiently and effectively, and ensure that our service delivery management team is able to maintain an overview of all of our clients with a view to seeing that SLAs are met any recurring issues are comprehensively addressed.
The diverse range of expertise within our organization means that we are well-positioned to support and implement a wide range of different solutions for different situations. We are effective solution agnostic, and recognize that IT is not a one-size-fits-all industry. We will scope out the right solution for your situation and budget and will explain it all to you in clear and concise language, jargon-free, and with a view to meeting your future growth needs.
When it comes to project management and implementation, we take a very serious approach to managing the impact that this can have on your business. Our project managers will follow best practices in consultation, staging, and managing change throughout the lifecycle of any implementation. We ensure that a clear project plan is in place prior to work commencing and that all key stakeholders are aware of the plan and have input where necessary. Throughout implementation, our project managers will keep tabs on deadlines, keep stakeholders informed, and ensure that the right resources are in place through to completion.
Integrated Solutions
IT Expert Technologies provides Enterprise Software Services that help you Implement, Enhance and Maximize the usage of ERP and CRM Products. We not only assist you with fully implementing the core functionalities but also help you fully leverage on the Transformative Technologies appropriate to your Industry needs.
Cloud Services
A cloud solution is essentially the delivery of computing and storage capacity as a service, rather than utilizing your own fixed infrastructure. Cloud Services essentially allow you to increase capacity or add capabilities to your business without requiring new infrastructure, training new employees, or licensing new software.
IT Infrastructure
IT infrastructure consists of all components that somehow play a role in overall IT and IT-enabled operations. It can be used for internal business operations or developing customer IT or business solutions.
IT Consulting
We have a deep bench of certified experts to support your environment. We leverage our strategic partnerships and certifications to either complement your existing staff or help fill knowledge gaps and provide a different perspective to help your organization make better business decisions and ensure success.
IT Outsourcing
As a business owner, you may have occasionally considered the benefits of outsourcing your IT support department but were unsure of which IT company to choose to meet your needs. IET provides IT outsourcing to many businesses as we know that a smoothly functioning IT network is a fundamental component for aspiring businesses in today's world.
Hardware Products
IET provides efficient, fast, and friendly IT support for desktops, servers, networking devices, and applications. If you depend on your IT infrastructure for your business, it is important to ensure that your IT support provider is responsive and effective.
Business IT Support
IET provides efficient, fast, and friendly IT support for desktops, servers, networking devices, and applications. If you depend on your IT infrastructure for your business, it is important to ensure that your IT support provider is responsive and effective.
Business Computer Support
Most businesses rely on smoothly operating IT infrastructure. However, there is always potential for minor or indeed major disasters to occur. A fire in your server room, for example, could have enormous consequences to your business if you do not have the proper systems in place to ensure redundancy of your data.
Remote Support
In most cases, our IT specialist team are able to deal with computer problems remotely without 'physically' changing any hardware on your PC. Resolving computer issues such as viruses, malware, and even hard drive failure from a remote location by our IT Specialists minimises computer repair time and allows you to get back to your day to day tasks sooner.
Request Your Consultation Today
We’ll come to your place of business, and give you a full diagnostic snapshot of your IT systems.